Rati aims to deliver its promises to its customers and ensures to ship their chosen products in a quick & safe manner with good quality packaging.  As we cover long distances to serve you, we want you to make the most of your shopping experience each time at MACS. 

We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed & trusted couriers only. If there is no courier service available in your area, we will ship your items via Indian Speed Post.

While choosing for shipping options, the key points for your facilitation are as follows:

Shipping Information – India 

  • Shipping within India is Free

Shipping Policy

  • Domestic Delivery – Charges and Timing
    • Prices are inclusive of GST & Shipping within India
    • Orders are usually delivered within 10-12 business days as most of our product are hand crafted after you place your order.
    • Within India, we ship through recognized courier companies such as DTDC, BlueDart, Dotzot, Delhivery etc. Our delivery partners will attempt to deliver the package thrice before they return it to us
    • Please provide a mobile number that you are available at, and your complete shipping address including the pin-code and a landmark nearby. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

·  International shipping – Charges and Timing

  • We do deliver in most countries outside India that are serviced by our shipping partners Indiapost, FedEx and DHL. In case of any duties / levies by incoming customs, customers are required to bear the same. Rati is not liable to pay these charges.
  • Shipping charges vary between INR 999 to INR 3999 depending on the international delivery location. (as of 31st August 2023)
  • Orders are usually delivered within 4-5 weeks.

·  Where is my order processed from?

  • Orders are processed from our operational center in Jaipur Rajasthan , India.
  • Orders will be delivered to the shipping address you submit at checkout.

·  Who will deliver my order?

  • Within India, we ship through recognized courier companies such as DTDC, BlueDart, Dotzot, Delhivery etc. Our delivery partners will attempt to deliver the package thrice before they return it to us.
  • Please provide a mobile number that you are available at, and your complete shipping address including the pin-code and a landmark nearby. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

·  Shipping terms and conditions Sundays and public holidays are not set as business days for standard deliveries.